novosgrove Terms of Service

---

Welcome to novosgrove. These Terms of Service ("Terms") set out the conditions that apply when you visit or use the novosgrove website, mobile platform, product offerings, and customer support services. By browsing our platform or placing an order, you confirm that you accept and will comply with these Terms.

---

1. Acceptance of Terms

Your access to or use of any service offered by novosgrove constitutes confirmation that you have reviewed, comprehended, and consent to be bound by these Terms, together with every applicable statute and regulation. Should you disagree with any portion of these Terms, you are not authorized to use our website or services.

---

2. Use of Website & Account Responsibilities

• Eligibility: To place orders through this website, you must be 18 years of age or older, or have reached the legal age of majority in the state or jurisdiction where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following actions are prohibited:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our authorization;
  • Seeking to undermine site security, data infrastructure, or other users' accounts;
  • Reselling novosgrove products for commercial purposes without our express written consent.
• Account Security: You bear responsibility for safeguarding your account credentials and for every activity that occurs under your account.

---

3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present precise product images, specifications, nutritional details, allergen advisories, and pricing. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Should an evident pricing or typographical mistake occur, novosgrove may correct the error and amend or cancel any impacted orders prior to dispatch, refunding in full any amount already charged.
• Perishable Goods: Fresh or perishable items may naturally show slight differences in weight, appearance, or ripeness. Allergen information is supplied for reference purposes; customers with severe allergies should carefully review the labeling on product packaging.

---

4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website depends on product availability and order verification. We may restrict order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are encrypted with SSL/TLS technology and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before an order is dispatched.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@novosgrove.club within 1 hour of placing it. After an order has moved into dispatch processing, cancellation or modification is no longer possible.

---

5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

---

6. Intellectual Property

All original content on novosgrove's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to novosgrove and is safeguarded by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly forbidden.

---

7. Limitation of Liability

To the fullest extent allowed by applicable law, novosgrove is not responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

---

8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, disregarding any conflict of law principles. Any dispute or claim arising from or connected to these Terms or your purchase must first be submitted to novosgrove's support team for informal resolution.

---

9. Changes to These Terms

novosgrove may update or revise these Terms at any time. Significant changes will be communicated by publishing the revised terms on our website. Continuing to use our website or services after any update signifies your acceptance of the revised Terms.

---

10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: novosgrove
• Customer Support Email: support@novosgrove.club
• Customer Support Phone: 13053169782
• Physical Business Address: 9330 Jamaica Dr, Miami, FL 33189, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST