novosgrove Privacy Policy

Last Updated: July 16, 2026

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Overview

At novosgrove, safeguarding your personal information and honoring your privacy is a foundational commitment. This Privacy Policy describes the types of data we gather, how we utilize and process that information, and the measures we take to protect it whenever you browse our website, engage with our platform, or purchase products from our store.

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Information We Collect

When you engage with our services, we gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping and billing addresses, telephone number, and purchase history — gathered when you register an account, complete a purchase, or update your novosgrove profile.
• Payment Data: Every payment transaction is secured through Secure Sockets Layer (SSL) encryption and handled directly by payment processors that comply with PCI-DSS standards. novosgrove never stores and cannot access complete credit card numbers, CVV security codes, or banking credentials.
• Usage Data: IP address, device type, browser type, operating system, and interaction details — automatically collected through cookies and analytics tools as you navigate our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

Your personal information is used exclusively for legitimate business purposes:

• To process, fulfill, and ship your orders, including delivering order confirmations, tracking information, and delivery updates.
• To deliver responsive customer support and resolve issues related to orders, shipping, or products.
• To send essential transactional and service notifications tied to your account or orders.
• To examine usage patterns, refine website functionality, and enhance the customer experience.
• Marketing Communications: Promotional or marketing emails are sent only when you have expressly opted in. You may withdraw consent at any time by selecting the "Unsubscribe" link included in any promotional email or by reaching out to our team directly.

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Sharing of Information

We never sell, rent, trade, or otherwise disclose your personal information to third parties for their own commercial or marketing purposes.

Your personal data is shared only with trusted third-party service providers whose services are required to operate our platform and fulfill our commitments to you:

• Payment Processors: PCI-DSS-compliant payment gateways that securely process transactions.
• Shipping & Logistics Partners: Courier and postal services that package, ship, and deliver your orders.
• Analytics Providers: Services that assist us in assessing website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to uphold rigorous privacy standards, protect your data, and use it exclusively for carrying out authorized tasks on behalf of novosgrove.

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Data Security

We maintain robust technical and organizational safeguards — including SSL/TLS encryption for data in transit and restricted access protocols — to shield your personal data from unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

Our website uses two categories of cookies:

1. Essential Cookies: Required for core functionality, including preserving shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Employed to collect anonymized information about how visitors interact with our store, allowing us to improve site usability.

You may adjust non-essential cookie preferences through your browser settings at any time.

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Your Rights

Depending on your jurisdiction, you possess specific rights concerning your personal information:

• GDPR (EU/EEA Residents): The right to access, correct, update, erase, restrict processing of, or request portability of your personal data.
• CCPA / CPRA (California Residents): The right to know what personal data is collected, the right to request deletion, and the right to non-discrimination for exercising privacy rights. As stated, novosgrove does not sell personal information.

To exercise any of these rights, please contact our privacy compliance team at support@novosgrove.club. We will verify your request and respond within 30 days.

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Changes to This Policy

novosgrove may revise this Privacy Policy at any time. Material changes will be communicated via email or through a prominent update notice on our website prior to taking effect. We encourage periodic review of this page.

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Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: novosgrove
• Privacy & Customer Support Email: support@novosgrove.club
• Customer Support Phone: 13053169782
• Physical Business Address: 9330 Jamaica Dr, Miami, FL 33189, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST